The Maslach Burnout Inventory (MBI) is a 22-item survey that assesses professional burnout in human service, education, business, and government professions mainly in the following three areas: 1) Emotional exhaustion measures feelings of being emotionally overextended and exhausted by one's work, 2) Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction and 3) Personal accomplishment measures feelings of competence and successful achievement in one's work.
Maslach C, Jackson S.E, Leiter M.P, Schaufeli W.B, Schwab R.L
The purpose of this survey is to discover how staff members view their job, and their reactions to their work. Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
Rafferty JP, Lemkau JP, Purdy RR, Rudisill JR. (1986) Validity of the Maslach Burnout Inventory for family practice physicians. Journal of Clinical Psychology, May;42(3):488-92.
Lahoz MR, Mason HL. (1989) Maslach Burnout Inventory: factor structures and norms for USA pharmacists. Psychological Reports, Jun;64(3 Pt 2):1059-63.
Pierce CM, Molloy GN. (1989) The construct validity of the Maslach Burnout Inventory: some data from down under. Psychological Reports. Dec;65(3 Pt 2):1340-2.
Example CAM Evaluation References
We have not found any CAM related references for this outcome measure.
Target Age Group
Individuals working in professional setting.
Time to Administer
Time Period Assessed
The MBI has been translated into the following languages which are available free withe purchase of the English version: Arabic, Bulgarian, Chinese, Croatian, Danish, Dutch, U.K. English, Finnish, French, French Canadian, German, Greek, Hebrew, Portuguese, Romanian, Serbian, Spanish, Swedish and Thai.
6 Additional Information
Leiter, M.P. & Maslach, C. (2005). Banishing Burnout: Six strategies for Improving your relationship with work. San Francisco, CA: Jossey-Bass.
Maslach, C. & Leiter, M.P. (1997). The Truth About Burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Leiter, M. P., & Maslach, C. (2005). A mediation model of job burnout. In Antoniou, A. S., & Cooper, C. L. (Eds.), Research companion to organizational health psychology (544-564). Elgar Publishing.
Maslach, C. (2003). Job burnout: New directions in research and intervention. Current Directions in Psychological Science, 12, 189-192.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93, 498-512.
Maslach, C., Leiter, M. P., & Schaufeli, W. B. (2009). Measuring burnout. In C. L. Cooper & S. Cartwright (Eds.), The Oxford handbook of organizational well-being (86-108). Oxford UK: Oxford University Press.